Director, Product Operations F/T

Director, Product Operations drives end-to-end delivery of digital payment services by owning business requirements, collaborating with product groups and regional teams, and guiding cross-functional teams to execute the roadmap. Responsibilities include ensuring services align with customer needs through customer feedback, overseeing idea generation and validation of new services or platform enhancements, leading development and delivery of digital payment services/API with Architecture, Engineering, Testing, and Commercialization teams, managing priorities, timelines, and resources, providing training and escalation management for support, and continuously improving processes for scale while surfacing customer or operations use-cases to guide product solutions. The role emphasizes cross-functional leadership, stakeholder communication, and governance to enable successful delivery and support of new markets.