Director, Product Management for Customer Engagement Platform
RemoteCzechia
Job Summary
Define and communicate a multi-year product vision and roadmap for the Customer Engagement Platform, spanning licensing infrastructure, identity backend services, and the next-generation customer portal. Lead a team of product managers by establishing rituals, prioritization frameworks, and data-informed decision-making across platform and consumer-facing workstreams. Own the product roadmap for licensing and entitlement infrastructure, including APIs, entitlement models, and lifecycle management covering trial, activation, renewal, and transfer. Drive the identity backend roadmap for authentication, account management, and single sign-on across the brand ecosystem, championing security-first design. Lead strategy for the next-generation customer portal, prioritizing features that drive activation, cross-sell, upsell, and retention while leveraging personalization infrastructure. Partner with Engineering, Design, Finance, and Revenue Operations to align the platform roadmap with go-to-market strategy and customer acquisition goals. Serve as the primary product point of contact for CEP across eCommerce, payments, billing, and accounts leadership.
Required Qualifications
- Bachelor's or Master's degree in Computer Science, Business, Engineering, or a related field
- 12+ years of progressive product management experience
- At least 4 years in a senior product leadership role managing product management teams
- Deep domain expertise in one or more of the following areas: software licensing platforms, identity and authentication systems, or B2C customer portal products
- Demonstrated track record of building platform products that operate at scale for 100M+ users or transactions
- Experience defining and delivering API-driven platform products in close partnership with engineering organizations
- Ability to engage at the architecture level on licensing entitlements, identity protocols, and portal infrastructure
- Strong command of product metrics, experimentation frameworks, and data-informed roadmap prioritization
- Proven ability to influence and align senior stakeholders across Engineering, Commercial, and executive functions
- Excellent written and verbal communication skills in English
- Ability to translate complex platform trade-offs into clear business impact for executive audiences
- Experience working in global, matrixed organizations spanning multiple time zones and cultures
Desired Qualifications
- Experience in consumer software, cybersecurity, SaaS, or digital subscription businesses
- Experience working across a multi-brand product portfolio with shared platform infrastructure
- Exposure to AI-driven personalization, recommendation engines, or agentic product experiences
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