Director, Product Management- Action Fabric
$221,200–$387,100 year
RemoteUnited States
Job Summary
Define Action Fabric's vision and roadmap as ServiceNow's headless access layer for agentic AI. Design pricing models aligned with token and request consumption patterns, then partner with platform and enterprise teams to deliver a cohesive customer experience. Build telemetry frameworks for platform actions and drive consumption economics through live monitoring of agent invocations and use cases. Own field messaging and competitive positioning by making real-time calls on pricing, roadmap, and adoption patterns. Set ServiceNow's position in the interoperability stack across MCP Servers, A2A, and REST/GraphQL APIs to turn agentic interoperability into a governed, differentiated outcome.
Required Qualifications
- 8–10+ years of product management experience
- at least 2–3 years owning product strategy for platform or integration products at enterprise scale
- Deep experience with consumption-based or usage-based pricing models
- Technical fluency with agentic AI - token consumption, action invocation patterns, cost-throughput tradeoffs, failure modes
- Experience owning monetization or platform strategy in a multi-business-unit environment
- Comfort with ambiguity and competitive urgency
- Excellent communication skills
- demonstrated experience presenting to and influencing VP+ level executives across product, engineering, and go-to-market functions
Desired Qualifications
- Experience with integration platforms, headless architectures, or MCP (Model Context Protocol)
- Background in enterprise-facing admin products or platform capabilities that require deep customer instrumentation
- Exposure to agentic AI product development or LLM-based application design
- Track record of building or scaling rate cards, metering systems, or consumption-based business models
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