Director, Process Excellence & Automation
$102,250–$127,813 year
On-siteToronto, Ontario, Canada
Job Summary
Lead DUCA's Centre of Excellence and drive continuous process improvement initiatives across the organization by defining and executing the process improvement and automation journey. Partner with internal and external stakeholders to identify, prioritize, and implement process improvements that enhance operational efficiency and member experience. Develop processes and automation initiatives by analyzing data, assessing performance baselines, and identifying gaps for solutions. Establish the Centre of Excellence by providing education, best practices, and standards while managing the intake process and prioritizing requests. Lead improvement efforts in collaboration with process owners to design, develop, test, and deploy automation solutions including AI and RPA. Facilitate training, manage stakeholder expectations, and champion Lean implementation through kaizen workshops and value stream management. Manage the project portfolio, prioritize deliverables, and oversee implementation from pilot through deployment.
Required Qualifications
- University degree preferably in Business Administration or related field
- 5+ years of experience of leading process excellence and automation teams
- 5+ years of experience managing large and medium scale transformational projects in complex environments
- 3 - 5 years' people management experience
- Experience assembling and managing cross-functional teams
- Proven track record of driving change through influence and leading cross-functional teams through ambiguity
- Prior experience of setting up a Centre of Excellence for Lean or process automation
- Experience developing and implementing RPA solutions
- Experience in thought leadership and championing the implementation of new ideas
- Demonstrated experience in Lean Six Sigma, LSS Black Belt
- Thorough knowledge of Lean and Continuous Improvement Techniques, Systems and Processes
- Excellent verbal, written, and interpersonal communication skills
- Superior ability to synthesize diverse and complex information and data
- Excellent people skills, to enable long-lasting working relationships, both within DUCA and across the business ecosystem
- Proficient in Visio, Word, Excel and PowerPoint
- Independent and highly motivated
- Strong influencing and negotiating skills sufficient to shape thinking and decisions while responding to underlying concerns or multiple interests
- Excellent analytical ability, organizational, problem solving, and leadership skills
- Demonstrated ability to collaborate, build relationships, train, and develop along with and other people management skills
Desired Qualifications
- MBA considered an asset
- Other complimentary CI Certifications such as Scrum, PMP, Change Management, etc.
- Previous experience of using automation tools such as Blue Prism, UI path, Power automate is an added advantage
- familiarity with Microsoft Project considered an asset
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