Director, Platform Services
$185,900–$296,700 year
On-siteStamford, Connecticut, United States
Stamford, Connecticut, United StatesOn-siteFull Time$185,900–$296,700 yearSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Define and lead the global platform services strategy across on-premises, hybrid, and cloud environments, including platform modernization, data center transformation, resilience, automation, and observability. Establish long-term strategic plans for platform technologies, service models, sourcing strategies, investment priorities, and enterprise standards that enable secure, reliable, and efficient technology services. Lead operational and strategic planning for the platform services function, including business demand, capacity planning, roadmap prioritization, resource allocation, risk management, and financial planning. Partner with executive and director-level stakeholders to align platform capabilities, priorities, funding, governance, and service levels with enterprise objectives. Oversee all reports and documentation related to platform services operations and develop global maintenance schedules for platform infrastructure and systems. Establish best practices, governance, service metrics, escalation models, and operational controls to support a highly available, secure, observable, and globally distributed 24/7 platform operating environment. Lead the enterprise platform project portfolio, including prioritization, governance, resource planning, and successful delivery of platform modernization, cloud, compliance, merger and acquisition, and infrastructure lifecycle initiatives. Practice asset management for IT hardware, software, and equipment while leading global workforce planning for platform services, including organizational design, talent development, succession planning, performance management, and leadership of employees, contractors, managed service providers, and matrixed technical contributors. Ensure change management practices conform to organization-wide standards and establish regular executive communications on platform strategy, service performance, major initiatives, financial performance, risks, incidents, compliance posture, and improvement plans.
Required Qualifications
- Experience leading a high-performing global organization with teams distributed across multiple countries
- Experience creating an engaged, accountable, and customer-focused culture by attracting, developing, mentoring, and retaining top talent
- Experience fostering technical excellence, collaboration, leadership development, and continuous improvement across an organization
- Experience partnering with senior IT leadership, business executives, regional IT teams, cybersecurity, enterprise architecture, application teams, data and analytics, finance, procurement, and strategic vendors
- Experience defining and executing a multi-year platform services roadmap aligned to business strategy, growth objectives, risk posture, technology modernization agenda, and global operating model
- Experience establishing vision, architecture, standards, governance, service levels, financial discipline, talent model, and execution cadence for a global enterprise capability
- Experience leading operational excellence, platform modernization, automation, observability, resilience engineering, cloud governance, vendor performance, and service transformation
- Experience ensuring alignment with business priorities, compliance requirements, cybersecurity expectations, and global architecture standards
- Experience defining and leading global platform services strategy across on-premises, hybrid, and cloud environments
- Experience establishing and executing long-term strategic plans for platform technologies, service models, sourcing strategies, investment priorities, reference architectures, and enterprise standards
- Experience leading operational and strategic planning for platform services function including business demand, capacity planning, roadmap prioritization, resource allocation, risk management, financial planning, and service performance management
- Experience working with stakeholders to define business and systems requirements for new technology implementations
- Experience partnering with executive and director-level business and IT stakeholders to align platform services capabilities, priorities, funding, governance, and service levels with enterprise objectives
- Experience overseeing effective utilization of people, technology, vendor services, automation capabilities, and infrastructure investments across multiple global locations and platform environments
- Experience overseeing all reports and documentation related to platform services operations
- Experience developing global maintenance schedules for platform infrastructure & systems
- Experience facilitating system feasibility studies and testing
- Experience examining, refining, and developing existing monitoring and response metrics
- Experience establishing best practices, governance, service metrics, escalation models, resiliency expectations, and operational controls to support a highly available, secure, observable, and globally distributed 24/7 platform operating environment
- Experience developing, implementing, and maintaining global platform policies, standards, procedures, architecture principles, monitoring and observability practices, service management processes, purchasing guidelines, and vendor governance requirements
- Experience leading the enterprise platform project portfolio including prioritization, governance, resource planning, and successful delivery of platform modernization, cloud, compliance, merger and acquisition, and infrastructure lifecycle initiatives
- Experience practicing asset management for IT hardware, software, and equipment
- Experience leading global workforce planning for platform services including organizational design, talent development, succession planning, performance management, recruitment, and leadership of employees, contractors, managed service providers, and matrixed technical contributors
- Experience ensuring change management practices conform to organization-wide standards
- Experience establishing regular executive communications on platform strategy, service performance, major initiatives, financial performance, risks, incidents, compliance posture, and improvement plans
- Experience defining and communicating program milestones, service level expectations, performance measures, resource needs, investment decisions, and delivery commitments to executive leadership, business stakeholders, and IT teams
- Experience owning platform services financial planning including full accountability for operating and capital budgets, forecasting, cloud and infrastructure cost optimization, chargeback/showback models where applicable, FinOps, capital planning, and alignment to enterprise financial goals
- Experience reviewing performance of IT systems to determine operating costs, productivity levels, and upgrade requirements
- Experience benchmarking, analyzing, reporting on, and making strategic recommendations for improving platform services performance, resilience, cost, security, scalability, automation, standardization, developer experience, and customer experience
- Experience developing bid requirements for all hardware and software upgrades, reviewing submitted bids for compliance with stated requirements, and making appropriate awards
- Experience authorizing and overseeing the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs
- Experience developing business case justifications and cost/benefit analyses for IT spending and initiatives
- Experience directing research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts
- Experience developing and implementing all IT policies and procedures including those for architecture, security, disaster recovery, standards, purchasing, and service provision
- Experience overseeing strategic vendor, outsourcer, cloud provider, and consultant relationships including contract strategy, service performance, commercial governance, escalation management, and value realization
- Experience leading talent management and accountability for the platform services organization including coaching, capability building, performance expectations, leadership development, technical excellence, and a culture of operational ownership and continuous improvement
- Experience providing strategic direction for platform technologies, tools, services, protocols, standards, and shared capabilities ensuring the function remains current with market capabilities, business requirements, cybersecurity expectations, and enterprise architecture direction
- Experience sponsoring and governing improvement, modernization, replacement, and optimization initiatives for platform infrastructure components, shared services, tooling, automation, and related operational services
- Experience developing and implementing policies, procedures, and associated training for platform resource administration, appropriate use, and disaster recovery
- Experience creating and maintaining documentation as it relates to platform configuration, architecture, processes, and service records
- Experience developing, implementing and maintaining policies, procedures, and associated training plans for platform administration, usage, and disaster recovery
- Experience developing managers, engineers, and technical contributors by setting direction, mentoring leaders, building capability, and reinforcing standards for technical excellence and service ownership
- Experience leading evaluation and selection of strategic platform technologies, platforms, and solutions to ensure interoperability, scalability, resiliency, security, and alignment with enterprise architecture and business priorities
- Experience directing the deployment, monitoring, lifecycle management, modernization, and support strategy for platform services including cloud and hybrid infrastructure, data centers, servers, operating systems, storage, backup, databases, automation, observability, and associated shared services
- Experience defining and governing global platform short- and long-term strategies to ensure capacity, performance, resiliency, compliance, security, cost efficiency, and scalability meet current and future business requirements
- Experience approving and governing technology purchases, renewals, and investments required to meet operational, resiliency, modernization, and business growth requirements
- Experience analyzing existing platform operations and making recommendations for improving architecture, resilience, automation, service delivery, user experience, cost efficiency, and global standardization
- Experience conducting research and remaining current with the latest technologies and solutions in support of global infrastructure procurement efforts
- Experience developing requests for proposal
- Experience leading the platform strategy and execution activities supporting mergers, acquisitions, divestitures, remote site modernization, and enterprise infrastructure transformation initiatives
- Experience responsible for strategic governance of vendors, cloud providers, managed service providers
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