Director, People and Culture
$150,000–$170,000 year
HybridToronto, Ontario, Canada
Toronto, Ontario, CanadaHybridFull Time$150,000–$170,000 yearSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Partner with the COO and senior leadership to shape the people strategy supporting illumin's transformation into a product-led company. Act as a trusted advisor across the business to strengthen organizational design, talent management, and leadership effectiveness while navigating change and growth. Coach managers and senior leaders on performance, development, and engagement, then assess existing programs to design and implement initiatives that align people practices with business outcomes. Lead the People and Operations team to drive clarity, remove obstacles, and ensure the function delivers an exceptional employee experience. Work hybrid, reporting to the COO with an in-office presence on Tuesdays, Wednesdays, and Thursdays in downtown Toronto.
Required Qualifications
- HR business partnering experience
- Experience partnering with senior leaders in a technology, SaaS, digital media, or high-growth environment
- Understanding of how to align people strategies with business priorities
- Confidence to advise leaders on organizational design, talent management, workforce planning, employee engagement, and performance
- Leadership and coaching capability
- Experience as a trusted advisor who builds credibility quickly
- Comfort supporting leaders through both opportunities and challenges
- Experience coaching managers
- Experience strengthening leadership effectiveness
- Experience navigating complex people situations
- Experience helping teams perform at their best
- Strategic and operational balance
- Ability to think strategically while remaining close enough to the work to execute
- Enjoyment of building and improving programs, processes, and practices
- Comfort rolling up sleeves and getting involved when the business requires it
- Thrive in environments where priorities evolve and where impact matters more than hierarchy
- Business acumen
- Curiosity about how businesses operate
- Understanding that effective people decisions support business performance
- Ability to take the time to understand organizational goals, challenges, and priorities
- Ability to provide practical, commercially minded advice that balances employee experience with business outcomes
- Change management and organizational effectiveness experience
- Support for organizations through growth, transformation, or periods of change
- Comfort helping leaders navigate ambiguity
- Ability to drive adoption of new initiatives
- Ability to build the structures, capabilities, and practices needed to support evolving business needs
- Communication and relationship-building skills
- Exceptional listening and communication skills
- Ability to influence across all levels of an organization
- Ability to facilitate difficult conversations
- Ability to present recommendations to senior leaders
- Ability to build trust with employees
- Ability to create alignment, foster collaboration, and drive positive outcomes
- Leadership experience
- Experience leading and developing small teams
- Ability to create clarity, accountability, and engagement
- Ability to effectively lead both the People and Office Operations functions
- Ability to ensure employees, leaders, and the business have the support, resources, and guidance needed to thrive
- Hybrid work arrangement: Tuesdays, Wednesdays and Thursdays on-site in downtown Toronto office
- Location within minutes of St. Andrew and Union subway stations
Desired Qualifications
- Strong understanding of how people strategies drive business performance
- Confidence to influence, challenge, and support leaders at every level
- Ability to help strengthen leadership capability
- Ability to evolve people practices
- Ability to build the culture, structure, and talent needed to support continued growth
- Experience in a transformative shift environment
- Ability to embrace change and opportunities that come with it
- Ability to empower teams to innovate, experiment, and bring forward new ideas
- Ability to make the business case for new technology, restructuring workflows, or expanding teams
- Passion for success
- Drive to do more
- Love of creating connections
- Commitment to elevate skills, knowledge, and abilities across all areas
- Ability to meet team members and learn more about the organization and culture during final interview
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