Director, Patient Support Services (PSS) - Platform Solutions
$178,500–$257,833 year
HybridCambridge, Massachusetts, United States
Job Summary
Lead the Patient Journey pillar by maintaining stakeholder engagement across therapeutic areas and aligning on a PSS Platforms roadmap focused on operational excellence and business value. Present roadmap updates regularly at operating committee meetings and develop metrics to measure platform utilization effectiveness. Partner with Digital Teams to drive governance processes, resource efficiency, and priority enhancements while facilitating operating models that address technical and digital challenges. Perform market research and CRM benchmarking to ensure solutions align with the Play to Win strategy, and collaborate with Reporting and Analytics colleagues to enhance insights. Act as a champion for continuous improvement and troubleshoot issues as needed to drive holistic platform evolution.
Required Qualifications
- Completion of a bachelor's degree (or higher) or another closely related field
- 10+ years of experience building CRM solutions or working within PSS or other bio-pharmaceutical experience
- Strong leadership and analytical skills
- ability to deliver on project objectives on time and within budget
- Experience with Salesforce Health Cloud and ecosystems
Desired Qualifications
- Certifications a plus
- Proven ability to lead and influence teams without direct authority
- Highly self-directed; proactively and independently work issues and manage projects with minimal direction
- Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment
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