Director, Patient Experience for Physician Enterprise
$120,000–$120,000 year
On-siteMelville, New York, United States
Job Summary
Serve as the hospital's executive champion for patient experience, translating system-wide strategy into local, actionable plans. Lead culture transformation efforts that embed patient-centered behaviors into daily practice while partnering with clinical and operational leaders to drive measurable improvements in perception and outcomes. Manage performance related to metrics such as HCAHPS, real-time feedback, and complaints by analyzing data trends, developing targeted action plans, and establishing clear accountability structures. Present performance results and improvement strategies to senior leadership while acting as a trusted advisor to physicians and nurse leaders to influence behavior without direct authority. Provide direct leadership and development for patient experience team members through education, coaching, and structured programs focused on service excellence and rounding insights.
Required Qualifications
- Bachelor's degree
- 5–8+ years of progressive leadership experience in healthcare or comparable hospitality industry
- Demonstrated success improving patient experience metrics in healthcare, or a comparable hospitality industry
- Experience leading teams and managing performance through influence and accountability
- Strong executive presence with experience presenting to senior leadership
- Proven ability to use data analytics to drive performance improvement
Desired Qualifications
- Master's degree in Healthcare Administration, Business, Hospitality, Public Health, or related field
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