Director, Patient Access Liaison - East
$225,000–$275,000 year
HybridCambridge, Massachusetts, United States
Job Summary
Conduct field leadership for the Patient Access Liaison team, translating strategy into actionable workflows for site profiling, access readiness, and activation support. Oversee execution of provider education on reimbursement, coding, and prior authorizations while partnering with Hub Services to resolve patient-specific access issues. Recruit, onboard, and coach high-performing staff across the U.S., ensuring compliance and delivering timely reports on payer trends and operational metrics. Lead launch readiness and scenario planning for the first-in-class CRISPR therapy, driving site alignment with Strategic Account Leads and Market Access teams. Manage a hybrid schedule with frequent travel to support field execution and cross-functional business reviews.
Required Qualifications
- Strong and deep understanding of reimbursement, coding, billing, claims processing, and payer dynamics for infusion-based therapies in the U.S.
- Experience leading or managing field reimbursement, patient access, or market access teams
- Ability to navigate complex reimbursement pathways, including single case agreements and CGT (cell and gene therapy) access models
- Strong leadership presence with the ability to inspire, coach, and develop field personnel
- Results-driven, highly organized, and comfortable leading teams through ambiguity and rapid change
- Exceptional communication and relationship-building skills across a diverse set of internal and external stakeholders
- Strong analytical capability to interpret trends, assess site readiness, and develop actionable insights
- Deep commitment to compliance and a high-integrity, patient-centric mindset
- Ability to travel frequently to support PALs, sites, and cross-functional team needs
- Bachelor's degree in life sciences, business, healthcare administration, or related field
- 10+ years of experience in field reimbursement, patient access, market access, or related roles in biopharma or healthcare
- 3–5+ years of leadership experience, ideally managing field reimbursement or access teams
- Prior U.S. launch experience
- Experience with cell and gene therapy or other complex, highly specialized therapies
Desired Qualifications
- Advanced degree
- Experience in rare disease and/or HAE
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