Director-Patient Access (Full-Time)
On-site · West Des Moines, Iowa, United States
Job Summary
The Director of Patient Access provides strategic, operational, and people leadership for patient access functions across the organization, overseeing the appointment center/call center, centralized scheduling, registration, referral coordination, insurance verification support, and related workflows to improve patient experience and access to care. This role leads managers and teams, partners with physicians and operational leaders to align access functions with clinic operations, and drives system-wide optimization of scheduling efficiency, registration accuracy, referral conversion, and front-end revenue cycle performance. It also oversees contact center operations, performance monitoring through data analytics, and accountability for policies, procedures, and compliance. The role requires strategic vision, cross-functional collaboration, change management, and a focus on continuous improvement to ensure timely access to care and high-quality patient experiences.
Required Qualifications
- Bachelor’s degree in Healthcare Administration, Business Administration, or related field required
- Master’s degree preferred
- Minimum 7 years of progressive leadership experience in patient access, ambulatory operations, revenue cycle, contact center operations, or related healthcare operations
- Minimum 3 years of director-level leadership experience in multi-site or complex environments preferred
- Demonstrated experience overseeing scheduling, registration, referral coordination, or contact center operations required
- Strong knowledge of patient access workflows, clinic operations, performance management, and front-end revenue cycle processes
- Proven experience using data and metrics to improve service levels, quality, productivity, and patient experience
- Experience leading cross-functional process improvement and change initiatives
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