Director, Patient Access
On-siteValparaiso, Indiana, United States
Job Summary
Director, Patient Access responsible for strategic leadership, operational oversight, and performance management of patient access functions across the facility and off-site locations. Directs registration, insurance verification, financial counseling, scheduling, and front-end revenue cycle processes to optimize patient experience and revenue integrity. Ensures regulatory compliance, drives process improvements, and collaborates with patient access teams and revenue cycle leadership, including the Shared Services Center and facility CFO. Develops staffing models and training programs, monitors KPIs and workflows, and leads cross-functional collaboration to improve patient throughput and financial outcomes across multiple locations.
Required Qualifications
- Bachelor's Degree in relevant field required
- Seven (7) plus years of direct experience in lieu of a Bachelor's degree required
- 3-5 years of experience in closely related field with Bachelor's degree required
- 3-5 years of previous leadership experience preferred
- Master's Degree preferred
- CHAM - Certified Healthcare Access Manager preferred
- INDNC
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