Director, Order to Cash
Hybrid · Kuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
The Director of Order to Cash (O2C) will lead the end-to-end O2C process across the APAC region, focusing on strategic leadership, operational excellence, and process improvement. Key responsibilities include developing and executing the regional O2C strategy, overseeing all aspects of customer master data, credit management, billing and invoicing, collections, and cash application. The role demands driving continuous improvement and digital transformation initiatives, mentoring a geographically dispersed team, establishing governance frameworks, and enhancing stakeholder collaboration. The ideal candidate will possess extensive experience in finance and a strong background in managing O2C processes, with a focus on achieving key performance indicators.
Required Qualifications
- Minimum of 10-15 years of relevant experience in Finance/Accounting
- At least 5 years in a senior leadership role overseeing the end-to-end Order to Cash process
- Experience managing O2C operations within a Shared Service Center or Global Business Services environment
- Experience leading teams in Kuala Lumpur and remote locations
- Deep expertise in O2C best practices and process re-engineering
- Experience with ERP systems like Oracle/Microsoft Dynamics 365 and cash application automation
- Strong financial acumen and understanding of working capital management
- Excellent communication, negotiation, and stakeholder management skills
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