Director Operations SEA
On-site · Singapore, Singapore
Job Summary
Director, Service Operations – SEA leads Vertiv’s regional service delivery across South East Asia, driving safe, reliable, and efficient lifecycle services for critical digital infrastructure. Oversees field service, commissioning, preventive maintenance, and emergency service response while ensuring strong financial performance, customer satisfaction, and consistent service delivery across multiple countries. Collaborates with Service Sales, Supply Chain, and regional leadership to scale service operations for hyperscale, colocation, enterprise, and telecommunications markets. Requires regional leadership of a geographically distributed workforce of engineers and technicians; focuses on KPIs such as safety, SLA compliance, technician utilization, and customer satisfaction; leads continuous improvement and standardization of processes; travels regionally (approx. 20–30%) to support operations and customer engagement; expects a Bachelor’s degree and extensive experience in service operations with multi-country teams.
Required Qualifications
- Bachelor’s degree in Engineering, Business, or related discipline required
- 15+ years experience in service operations, field service management, or technical operations
- Significant experience managing large multi-country teams
- Experience supporting mission-critical infrastructure environments preferred (data centers, power systems, thermal systems, telecommunications)
- Skills & Competencies: Strategic leadership and operational management, Strong financial and commercial acumen, Customer-focused mindset, Change leadership and organizational transformation, Excellent communication and stakeholder management skills
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