Director, Operations- Partner Programs
$79,714–$130,782 year
RemoteUnited States
Job Summary
Direct and oversee all operational aspects of the annual hotel Request for Proposal (RFP) process, including platform administration, supplier communications, participation strategy, contract execution, rate loading, and quality assurance. Manage hotel data administration, program accuracy, and account aging reports while ensuring compliance across sourcing, contracting, and distribution channels. Lead the Program Operations team, mentor staff in support desk and rate audit functions, and serve as the escalation point for complex supplier and operational issues. Collaborate with Partner Relations and Technology teams on platform enhancements and leverage AI-powered auditing tools to improve program integrity. Monitor supplier production, market demand, and performance metrics to support strategic decision-making and drive premium revenue growth through program innovation.
Required Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, Travel Management, or a related field
- 10+ years of progressive leadership experience within the travel, hospitality, or hotel industry
- Significant experience in hotel program management/ supplier relations/ hotel sourcing/ and contract negotiations
- Advanced knowledge of Hotel RFP processes, CVENT/Lanyon platforms, hotel distribution systems, CRS technologies, booking tools, and GDS environments
- Strong understanding of the luxury hospitality industry
- Strong understanding of hotel pricing, commission structures, rate auditing, supplier performance management, and distribution strategies
- Proven experience leading high-performing teams, including remote and cross-functional teams
- Exceptional relationship management, negotiation, communication, and stakeholder engagement skills
- Strong analytical and financial understanding, operational planning, and project management capabilities
- Advanced proficiency with Microsoft Office Suite, Salesforce, reporting tools, and hospitality technology platforms
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