Director, Operations
$143,267–$191,022 year
On-siteJamaica, New York, United States
Job Summary
Oversee Dispatch, Workload Management, and Inventory Management across multiple offices in New York, New England, New Jersey, Pennsylvania, Colorado, and Minnesota. Formulate and implement strategies to enhance operational efficiency, productivity, and customer satisfaction while ensuring all locations meet bottom line expectations. Collaborate with Corporate Finance to develop and monitor budgets, manage field workforce allocation for cost-effective service levels, and drive revenue growth through Fee for Service opportunities. Strengthen union relationships to support cultural change and continuously assess the organization to incorporate technology enhancements for best-in-class service delivery.
Required Qualifications
- Bachelor's degree or equivalent experience
- Minimum 5 years' experience managing workforce productivity and customer service in highly competitive home services industries
- Direct experience with Salesforce or other workforce management & route optimization systems
- Minimum 5 years' experience managing service-based field organizations in a union environment, preferably within HVAC industry
- Minimum 5 years' financial/cost management experience related to direct labor and inventory control
- Strong analytical skills with ability to utilize data to identify areas of opportunity for performance improvement
- Proficiency in Microsoft products including in depth knowledge of Excel (creation of formulas, pivot tables and macros)
- Excellent communication skills both written and verbal. Must be able to communicate at all levels of the organization up to and including C-level officers
- Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks
- Strong work ethic and willingness to take ownership
- Must occasionally lift and/or move up to 15 pounds
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