Director, Operations
$140–$175,000 year
HybridCharlotte, North Carolina, United States or Boston, Massachusetts, United States
Job Summary
Provide strategic leadership and daily management of operational areas to continuously evolve organizational effectiveness. Conduct performance appraisals, coach team members, and lead one-on-one meetings to review strategic goals and initiatives. Manage the operating plan to meet PAi objectives while evolving the operational infrastructure of people, processes, and systems. Analyze and report operational status to the COO and Leadership Team, establishing industry networks and driving results through various metrics. Support business development initiatives by connecting the Growth Team with Operations and reviewing new business opportunities for capacity and profitability. Proactively adopt emerging technologies, platforms, and evolving practices that accelerate transformational growth.
Required Qualifications
- Bachelor's degree in Business, Management, or related field
- 10+ years of experience in Operations-based leadership position
- Ability to lead and develop team members including: Coach Motivate Lead by example Reward Counsel/Discipline Delegate and leverage
- Ability to plan, develop and effectively lead the execution of vision and strategy
- Customer focused – actions/decisions are balanced to address all stakeholders, but biased towards customers
- Understand interrelationships between key financial metrics (e.g. fixed costs, variable costs, capacity, pricing, profits)
- Demonstrates actions and behaviors consistent with leadership expectations
- Ability to identify and develop talent – positioning others based upon their strengths
- Ability to proactively resolve conflict
- Emotional intelligence (strong sense of self, social skills, empathy, etc.)
- Ability to balance speed over quality (know when one is more important than the other)
- Excellent ability to interface, resolve problems and negotiate at all levels internally and externally
- Experience with mergers and acquisition integration process
- Comfortable and familiar with financial markets
- Understands IT and how to use it offensively, as well as integrate business needs with IT function
- Regular attendance and punctuality
- Ability to work autonomously or as part of a team
- Ability to work in a fast-paced, change driven environment
- Adherence to all company policies and procedures
- Preference is candidate to be located Hybrid to Needham, MA or Dresher, Pa office
- Will consider remote candidates
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