Director Operations (72541)
On-site · Los Angeles, California, United States
Job Summary
Director of OperationsLeadership role overseeing local branch operations with direct reports responsible for branch operations, service delivery, project execution, and field support. Drives safety, productivity, profitability, and client satisfaction; forecasts revenue and gross profit; manages budgets, WIP, and operational reporting; develops staff and fosters a positive, performance-driven environment; collaborates with General Manager for growth and client retention. Focus areas include operational performance, process adherence, safety compliance (OSHA), financial stewardship, and continuous improvement across commercial facilities/services.
Required Qualifications
- Experience managing branch operations within the commercial services, facilities services, construction services, building services, or related industry.
- Proven experience leading operations teams, service delivery teams, field technicians, labor teams, suppliers, and subcontractors.
- Experience managing direct reports, including setting expectations, coaching performance, developing talent, and holding teams accountable.
- Experience managing outside field workforces in the delivery and execution of commercial service projects.
- Familiarity and demonstrated use of construction management software, service management software, job cost systems, and EHS/safety software.
- Strong financial skills, including forecasting, budgeting, analyzing financial statements, reviewing job cost reports, and working with construction or service accounting systems.
- Ability to manage revenue, gross profit, labor productivity, project budgets, WIP reviews, and operational performance metrics.
- Effective oral, written, and presentation skills.
- Ability to lead meetings at all levels and communicate clearly with field teams, customers, leadership, and internal departments.
- Ability to build strong relationships at all levels of the organization while treating all employees, clients, and partners with dignity and respect.
- Strong coaching and mentoring skills with the ability to develop and challenge direct reports.
- Determination to promote from within when feasible to support company growth.
- Demonstrated ability to work independently and manage multiple competing priorities.
- Strong computer skills, including MS Outlook, Word, Excel, PowerPoint, job cost systems, estimating platforms, and operational reporting tools.
- Enthusiastic, performance-driven leader who can translate company goals into operational plans, measurable objectives, schedules, and continuous improvement strategies.
- Strong commitment to safety, productivity, profitability, client satisfaction, and operational excellence.
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