Director, Omni Order Management #2364
$147,000–$184,000 year
On-site · West New York, New Jersey, United States
Job Summary
Director, Omni Order Management leads the strategy, execution, and continuous improvement of omnichannel order management across fulfillment, BOPIS, delivery experience, post-purchase communication, and returns. Owns OMS platform performance, drives improvements in order accuracy and customer experience, leads teams supporting fulfillment, BOPIS, EDD, post-purchase operations, and returns, and partners with Technology and external vendors on system enhancements. Manages cross-functional alignment with Store Operations, Technology, Supply Chain, Customer Experience, and Digital teams; oversees returns operations and peak readiness; represents omnichannel order management in executive discussions and builds business cases for investments.
Required Qualifications
- 10+ years of experience in omnichannel operations, order management, fulfillment, or supply chain
- 3+ years of leadership experience managing teams and large-scale operational initiatives
- Deep expertise in order management systems, BOPIS operations, and post-purchase customer experience
- Proven ability to lead cross-functional initiatives and influence stakeholders across multiple business functions
- Strong analytical mindset with experience leveraging data to drive operational and strategic decisions
- Experience with Excel, SQL, and reporting or visualization tools for operational analysis
- Bachelor’s degree in Supply Chain, Business, Operations, or related field
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