Director of White Glove Logistics & Transportation
$186,000–$248,000 year
RemoteUnited States
Job Summary
Own the long-term logistics strategy for the White Glove business across North America, designing an optimized network that balances delivery speed, customer experience, and cost. Determine optimal warehouse footprint, inventory positioning strategy, and service territories while continuously evaluating where inventory should be stored based on demand and growth projections. Own transportation strategy across every stage of the supply chain, including inbound, warehousing, middle-mile, and final-mile delivery, to reduce costs without sacrificing service levels. Source and onboard warehouse partners and delivery providers, leading commercial negotiations, RFPs, and SLA development to build redundancy into the network. Develop scalable operating standards, create partner scorecards, and build executive-level KPI dashboards to drive improvements in receiving speed, order processing, and first-attempt delivery success.
Required Qualifications
- 10+ years of experience in logistics, transportation, fulfillment, or supply chain leadership
- 5+ years directly managing large third-party logistics providers, with full ownership of performance and commercial terms
- Experience designing multi-node distribution networks (warehouse placement, inventory positioning, service territory decisions)
- Experience managing White Glove, furniture, bulky goods, or oversized delivery networks, including in-home delivery complexity
- Strong transportation sourcing and contract negotiation experience; has led large RFP processes end-to-end
- Strong financial and analytical skills; able to build cost models and make data-driven trade-offs
- Experience building executive dashboards and KPI reporting
- Proven ability to lead cross-functional initiatives and influence without direct authority
- Excellent executive communication and presentation skills
Desired Qualifications
- Experience building a logistics network from early-stage growth through national scale
- Experience managing warehouse partnerships and evaluating build vs. buy operational strategies
- Familiarity with inventory optimization models and demand-based positioning
- Direct-to-consumer or e-commerce background
- MBA or advanced degree
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