Director of Training & Development
On-siteHempstead, New York, United States
Job Summary
Build and lead Tony's Academy by creating FOH, BOH, and leadership training programs, developing manuals, checklists, and certification tools. Lead training preparation for new store openings and build a certified team of In-Store Trainers. Standardize onboarding and retraining across all locations while coaching Shift Leaders, Managers, and future leaders. Partner with operations to improve consistency, cleanliness, speed, food quality, and guest experience by spending time in stores observing, training, and correcting standards in real time. Requires 5+ years of restaurant training experience, new store opening expertise, and bilingual English/Spanish skills.
Required Qualifications
- 5+ years of restaurant training, operations, or learning and development experience
- New store opening experience
- Strong FOH and BOH operational knowledge
- Proven ability to build training systems from scratch
- Excellent guest service and hospitality skills
- Strong leadership, coaching, and communication skills
- Highly organized and able to multitask
- Self-starter with strong follow-through
- Comfortable holding teams accountable
Desired Qualifications
- QSR, fast-casual, or high-volume restaurant experience
- ServSafe certification
- Bilingual English/Spanish
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.