Director of Technical Program Management - Trust & Infrastructure
$171,200–$273,000 year
On-siteSan Francisco, California, United States or Seattle, Washington, United States
Job Summary
Lead complex technical programs from initiation through closure, defining scope, vision, goals, structure, milestones, dependencies, governance, and success criteria. Drive Steering Committee meetings with key partners to make decisions, remove obstacles, and resolve critical program and availability issues. Lead large-scale availability programs focused on incident prevention, preparedness, response, recovery, and reducing recurring customer impact. Partner with Engineering, Product, and Operations leaders to define availability metrics, targets, and reporting, and use data to guide priorities and investment decisions. Manage programs supporting Hyperforce, Salesforce's infrastructure product built on third-party public cloud providers. This role operates within a fast-paced, global-scale environment with a steady stream of high-severity incidents and emerging risks. Located in San Francisco, Palo Alto, or Bellevue, the position requires 10+ years of enterprise software or technical program management experience.
Required Qualifications
- 10+ years of enterprise software or technical program management experience
- 5+ years leading SaaS, cloud infrastructure, or platform programs
- Experience leading complex technical programs at scale from initiation through closure
- Experience with program definition, planning, dependency and risk management, governance, and stakeholder alignment
- Significant experience with infrastructure, cloud services, service availability, or incident prevention/recovery programs
- Experience leading incident management initiatives, cross-functional coordination, and corrective-action governance
- Strong analytical orientation
- Ability to translate technical risks into business impact and executive-level decisions
- Solid understanding of the software development lifecycle
- Solid understanding of agile methodologies
Desired Qualifications
- Experience with Portfolio Management
- Experience supporting globally distributed, large-scale cloud infrastructure or mission-critical SaaS services
- Work within a highly mature availability organization, such as a hyperscale cloud provider or company known for industry-leading incident management practices
- Familiarity with concepts such as service-level indicators/objectives, error budgets, and resilience testing
- Experience helping establish or improve incident management and availability practices across multiple teams or business units
- Ability to distinguish activity metrics from outcome metrics to build measurement frameworks that drive the right behaviors
- Comfort establishing credibility with senior executives, engineering leaders, and incident responders alike
- Related technical degree
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