Director of Technical Operations
RemoteConshohocken, Pennsylvania, United States or Pennsylvania, United States
Job Summary
Lead end-to-end operational health, stability, and continuous improvement for Cencora's Human Health eCommerce and Portal application ecosystem. Partner with Software Engineering, Infrastructure/Cloud, Security, and Program/Project leadership to ensure reliable production operations, strong incident management practices, post-launch stabilization, and measurable operational KPIs. Drive technical enablement across observability, resilience, connectivity, and availability while proactively identifying technical risks and modernization opportunities. Investigate and resolve incidents related to application performance, system integrations, and data discrepancies using logs, traces, metrics, and system health indicators. Establish repeatable processes to track operational KPIs, technical debt, and modernization opportunities. Own the structure, quality, and ongoing maintenance of operational documentation to keep it accessible and relevant for stakeholders. Ensure adherence to security policies, compliance requirements, and operational best practices. Own and maintain operational stability, ensuring Disaster Recovery (DR), High Availability (HA), and Business Continuity plans are in place, tested, and actionable.
Required Qualifications
- Bachelor's degree in computer science, software engineering, information systems, engineering, or a related field, or equivalent experience required
- Master's degree in computer science, software engineering, information systems, engineering, or a related field, or equivalent experience preferred
- 10+ years of experience in platform engineering, software engineering, infrastructure engineering, or a related field required
- 5+ years of experience in a management capacity required
- Significant experience leading technical operations and production support for customer-facing digital applications (eCommerce/portals preferred)
- Strong troubleshooting and incident response background across distributed systems, integrations, and data flows
- Experience operating in hybrid environments (on-prem and Microsoft Azure), including application hosting and operational issue resolution
- Working knowledge of: Java frameworks (e.g., Spring, Quarkus) and JavaScript frameworks (e.g., React.js)
- Databases: Oracle, SQL Server, and NoSQL technologies
- Monitoring/observability tools (e.g., Dynatrace, Azure Application Insights, Kibana)
- Performance and diagnostic tools (e.g., Selenium, LoadRunner, or similar)
- CI/CD practices and tools (e.g., Jenkins, Azure DevOps)
- Networking concepts, authentication mechanisms (OAuth, SAML), and API integrations
- Strong stakeholder management skills with the ability to influence across multiple teams and priorities
- Excellent analytical, quantitative, and systems-thinking approach to problem solving
Desired Qualifications
- Experience building and operating scalable, highly available platforms/services using distributed computing patterns
- Experience with tooling and documentation platforms such as Confluence and Jira, and operational reporting via Power BI dashboards
- Demonstrated success establishing operational governance (KPIs, action tracking, post-mortems, technical debt management) in a product delivery organization
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