Director of Technical Implementation, EMEA
On-siteWindsor, England, United Kingdom
Job Summary
Lead and unify Technical Implementation teams across EMEA under a single functional structure, defining governance frameworks and enforcing quality standards. Drive cross-country collaboration to optimize resource utilization and enable flexible deployment of expertise. Own regional capacity planning, forecasting, and utilization while embedding the AI-powered ARIES methodology into daily delivery. Oversee partner strategy, including onboarding and performance management, and establish KPIs for delivery quality and efficiency. Act as a senior stakeholder in customer engagements to support critical projects and ensure delivery excellence. Travel internationally 60% of the time to maintain strong alignment with country leadership and regional synergies.
Required Qualifications
- 10+ years of experience in technical delivery, implementation, or professional services leadership
- Proven track record managing large-scale, complex, multi-country implementation programs
- Strong background in healthcare IT or enterprise software implementation environments
- Deep understanding of technical architectures, integration, and data platforms
- Experience with resource management, forecasting, and operational optimization at scale
- Demonstrated ability to lead organizational transformation and drive standardization
- Strong leadership and stakeholder management skills in a matrix environment
- Experience working with partners and external delivery ecosystems
- Strategic mindset with the ability to translate vision into execution
- Ability to travel internationally 60% of the time
- Relevant University technical Degree
- Proficiency in English
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