Director of Technical Account Management, Customer Success, Cybersecurity / DLP
HybridPhoenix, Arizona, United States
Job Summary
Conduct zero-friction onboarding for global enterprise teams by orchestrating live fire drills and policy simulators to enforce DLP AI within 30 days. Instrument real-time customer cyber health dashboards to predict churn and neutralize data exfiltration risks before they trend on Dark Web forums. Fuel the product roadmap by funneling raw frontline intelligence on endpoint blind spots and USB control needs directly into sprint zero. Scale the technical account management team by hiring, training, and coaching staff to convert support tickets into cybersecurity success stories. Partner with engineering to reproduce and prioritize DLP gaps while traveling 30% for red-team workshops and breach simulations in Austin.
Required Qualifications
- 70% Remote, 30% Cyber Field Ops
- Quarterly 'DLP War Rooms' in Austin
- fly-to-customer breach simulations
Desired Qualifications
- Bonus: Cybersecurity Scar Tissue
- You've lived through a breach postmortem
- You've stopped one cold
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