Director of Tech Ops & IT
RemoteCanada
Job Summary
Drive operational excellence across TuneIn's production systems, ensuring high availability, scalability, resiliency, and cost efficiency through observability, incident management, and disaster recovery planning. Lead reliability initiatives including SLOs, capacity planning, and CI/CD improvements to accelerate deployment velocity. Own the cloud infrastructure strategy on AWS and Kubernetes, championing Infrastructure as Code with Terraform and ArgoCD while overseeing networking, identity, and security tooling. Manage a seven-person team across automation, operations, security, and corporate IT, balancing hands-on technical leadership with strategic roadmap development. Participate in on-call rotations and coordinate major production incidents and security events.
Required Qualifications
- 10+ years of experience in infrastructure engineering, cloud operations, platform engineering, site reliability, or technical operations
- 5+ years of engineering management experience leading technical teams
- Experience operating large-scale production environments on AWS
- Deep expertise with Kubernetes, containerized infrastructure, Infrastructure as Code (Terraform and/or Pulumi), and modern CI/CD platforms
- Strong understanding of observability platforms including Datadog, Prometheus, Graphana or similar technologies
- Experience leading incident response, operational excellence programs, disaster recovery planning, and production reliability initiatives
- Strong knowledge of networking, IAM, cloud security, and distributed systems architecture
- Experience managing enterprise IT environments including identity management, endpoint management, SaaS ecosystems, and employee technology
- Proven ability to drive automation, improve engineering productivity, and reduce operational complexity
- Experience balancing reliability, performance, security, and cloud cost optimization
- Excellent communication skills with the ability to work effectively across technical and non-technical stakeholders
- Hands-on technical background with the credibility to guide architectural decisions while empowering engineers to execute
- Professional fluency in English
Desired Qualifications
- Experience supporting high-scale consumer internet or streaming platforms
- Experience with GitHub Actions, ArgoCD, Cloudflare, Route53, Snowflake, or similar technologies
- Familiarity with Zero Trust networking, modern endpoint management, and enterprise security best practices
- Experience managing globally distributed engineering teams
- Experience supporting compliance, privacy, and security initiatives in partnership with Security teams
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