Director of Success
$170,000–$200,000 year
On-site · New York City, New York, United States
Job Summary
The Director of Success will lead the post-onboarding stage for mid-market enterprise and strategic accounts at Connecteam, focusing on driving long-term customer retention, product adoption, and satisfaction. This role involves managing and mentoring three specialized teams to ensure successful implementation of Connecteam’s platform. Key responsibilities include customer journey management, KPI monitoring, collaboration with cross-functional teams, process optimization, and customer advocacy. The successful candidate will have 3-5 years of experience in managing customer success teams in a SaaS environment, strong leadership and communication skills, and a data-driven approach to tracking success metrics.
Required Qualifications
- 3-5 years in managing Customer Success teams, preferably in a SaaS environment with strong experience in enterprise customer success roles
- Extensive experience in implementing products in large organizations, with a clear understanding of how to successfully onboard and drive product adoption from C-suite executives to frontline employees
- Proven success in managing large, complex customer relationships and improving customer retention and product adoption
- Strong leadership skills, with a focus on mentoring and developing team members to achieve high performance
- A strategic mindset with the ability to solve problems at scale, while focusing on customer outcomes
- Ability to build strong relationships and have direct customer interactions, including visits and engagement to better understand their needs
Additional Requirements
- We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
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