Director Of Social Services
$85,000–$105,000 year
On-siteQueens, New York, United States
Job Summary
Direct and supervise all social service operations within the shelter, providing leadership, coaching, and supervision to multidisciplinary staff including Case Managers and Housing Specialists. Conduct weekly individual supervision and team meetings, develop staff schedules, and recruit, hire, train, and mentor personnel. Ensure every resident receives comprehensive assessments, individualized service plans, and referrals to mental health, substance abuse, medical, and employment services. Oversee crisis intervention, conflict resolution, and permanent housing placements across CityFHEPS, Section 8, NYCHA, and supportive housing programs. Monitor housing placement metrics, conduct regular case record audits, and ensure compliance with NYC DHS, NYS OTDA, and HIPAA regulations. Respond to client emergencies, assist with serious incident investigations, and participate in the shelter's on-call leadership rotation. Build relationships with DHS, HRA, community organizations, and healthcare providers while attending relevant meetings. Work evenings, weekends, or holidays as required.
Required Qualifications
- Master's Degree in Social Work (MSW preferred)
- Master's Degree in Human Services
- Master's Degree in Psychology
- Master's Degree in Counseling
- Master's Degree in Sociology
- Master's Degree in Public Administration
- Master's Degree in Related Human Services field
- Minimum 5 years of progressively responsible social services experience
- Minimum 3 years in a supervisory or management role
- Experience in DHS shelters
- Experience in Homeless services
- Experience in Housing programs
- Experience in Case management
- Experience in Crisis intervention
- Experience in Program administration
- Knowledge of NYC shelter system
- Knowledge of DHS policies and procedures
- Ability to work evenings, weekends, or holidays as required
- Ability to occasionally lift up to 25 pounds
Desired Qualifications
- LMSW or LCSW
- DHS-funded shelter experience
- CARES experience
- Housing placement experience
- OTDA and DHS compliance knowledge
- Experience with HMIS
- Understanding of trauma-informed care
- Experience with Electronic Case Management Systems
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