Director of Social Services
$85,000–$85,000 year
On-site · New York City, New York, United States
Job Summary
The Director of Social Services leads the social service unit that develops and executes service and care plans for residents to provide a supportive and empowering environment that fosters stabilization, independence and self-reliance, and skills development, and enhance the health and general well-being of residents; ensures services are appropriate and culturally sensitive; provides operation and administrative support to ensure program and contractual compliance and ensures the accurate and punctual submission of required documentation and reporting to CHI, city, state, and federal agencies; builds and sustains a strong service network with external providers and community-based organizations to support staff and assist residents towards stability and independence. Responsibilities include service and care coordination, developing resource networks, ensuring plans are aligned with biopsychosocial assessments, conducting culturally sensitive analyses, coordinating recreation workshops, identifying best practices, reviewing discharge plans, program management to meet deliverables and KPIs, supervision of teams, and ensuring reporting and documentation are completed on schedule.
Required Qualifications
- Education: Master’s Degree in Social Work
- Experience: Eight (8) years of experience plus five (5) years of supervisory and managerial experience in social work, case management, counseling, or direct advocacy for clients in social service settings. Experience with immigrants and immigration issues prioritized.
- Certificates or Licenses: Valid driver’s license. LMSW preferred.
- Communication: Professional and impeccable verbal and written communication skills. Proficiency in English required, multi-lingual and Spanish proficiency prioritized.
- Computer skills: Professional and expert competency in MS Word, Excel, Outlook and the internet. Experience with CARES, HOME, CAPS, and AWARDS prioritized.
- Math Skills: Ability to formulate financial budgets and coach budget management skills.
- Physical Performance: Ability to make unit visits (walk distances, climb stairs, etc.)
- Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls
- Other Skills: Extensive experience conducting and reviewing biopsychosocial and needs assessment surveys, service and care plan design and execution, and trauma and recovery counseling. Extensive experience working with homeless individuals and people living with health and/or mental health issues and substance use. Ability to engage residents. Extensive experience in building and sustaining partnerships and collaborations with external service providers and community-based organizations. Extensive experience in compliance management and contract management.
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