Director of Skier Services - Giants Ridge
$70,000–$80,000 year
On-siteBiwabik, Minnesota, United States
Job Summary
Lead all skier services and recreation operations, ensuring safe, efficient, and high-quality guest experiences year-round. Drive revenue growth and operational performance while managing one of the resort's largest revenue and labor centers. Develop and manage departmental budgets, forecasts, staffing plans, and labor costs to achieve financial and operational goals. Use business metrics, operational data, and guest feedback to identify opportunities, improve performance, and inform decision-making. Provide clear leadership, coaching, and accountability for managers and staff, fostering a culture of service, safety, and excellence.
Required Qualifications
- Valid Class D Driver's License with an insurable driving record
- Ability to ski/snowboard and mountain bike at an intermediate level in all snow and weather conditions
- Ability to stand and walk for extended periods of time, including across uneven outdoor terrain in varying weather conditions
- Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally
- Manual dexterity required for using computers, mobile devices and radios
- Ability to communicate clearly and professionally in person, over the phone, and via email
- Ability to analyze complex situations, make sound decisions quickly, and handle conflict constructively
- Mental stamina to remain focused and professional for extended shifts or peak operational periods
- Physical presence at the job site is essential to perform job duties
- Ability to work a flexible schedule, including evenings, weekends and holidays, according to resort needs
- Bachelor's degree in Recreation Management, Outdoor Education, Business, Hospitality, or a related field preferred; or 5-10 years of progressive leadership experience in ski resort, recreation, or hospitality operations
- Extensive knowledge of ski area operations, including ski school, guest services, mountain safety, recreation programming, and year-round resort activities
- Strong financial and business acumen, with experience managing budgets, forecasting, labor planning, cost controls, and capital improvement projects
- Excellent communication and relationship-building skills, including the ability to effectively engage employees, guests, community partners, and leadership teams
- Proficiency with Microsoft Office and the ability to learn and utilize resort operating systems, point-of-sale (POS), scheduling, and reporting software
Desired Qualifications
- Bachelor's degree in recreation management, outdoor education, or related field preferred
- 5-10 years of progressive experience in ski resort or recreational leadership
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