Director of Services

Manage housekeeping functions and staff to ensure guest rooms, public spaces, and employee areas are clean and well maintained. Direct operations across Housekeeping, Recreation/Health Club, and Laundry to execute all housekeeping tasks while maintaining strong communication with the Front Office. Inventories stock, approves budgeting and ordering of supplies, and monitors operating statements to manage departmental costs and achieve financial goals. Initiate inspection programs for rooms, public areas, and storage zones to ensure compliance with policies and standards. Respond to guest complaints, handle disciplinary procedures, and interview staff to meet business needs. Establish goals for direct reports, recognize team successes, and foster collaborative relationships to drive continuous improvement in guest satisfaction and operational efficiency.