Director of Service
$90,000–$100,000 year
On-sitePeoria Heights, Illinois, United States
Peoria Heights, Illinois, United StatesOn-siteFull Time$90,000–$100,000 yearSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Lead the Service Department by setting long-term vision, coaching experienced leaders, and developing organizational capability. Analyze performance data to identify trends, build dashboards and KPIs, and standardize processes that improve consistency, quality, and profitability. Recommend operational improvements backed by data to enhance technician utilization, customer satisfaction, and departmental capacity. This high-level strategic role focuses on connecting data, people, and processes to drive long-term success within a growing retail organization.
Required Qualifications
- 5+ years of leadership experience in service, operations, field service, logistics, or a related industry
- Experience leading leaders and developing high-performing teams
- Experience using operational data and KPIs to drive business decisions
- Demonstrated success improving systems, processes, and organizational performance
- Strong business acumen with the ability to balance people, processes, and profitability
- Strategic and systems thinking
- Curiosity and analytical problem-solving
- Ability to influence through data
- Leadership coaching and talent development
- Comfortable navigating change
- Strong business communication
- Intermediate Excel skills
- Pre-employment background check
Desired Qualifications
- Power BI experience
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