Director of Service Operations - Industrial Machinery - Base Salary to 140k/year - Charlotte, NC
$120,000–$140,000 year
On-site · Charlotte, North Carolina, United States
Job Summary
Director of Service Operations responsible for leading the service organization for industrial machinery, overseeing field service, technical support, parts operations, and warranty administration. Develops and executes service strategies, establishes KPIs, optimizes work order processing, scheduling, and dispatch, mentors a team of field technicians, and ensures high customer satisfaction. Partners with sales/applications for product demonstrations and equipment evaluations; collaborates with operations, warehouse, shipping, and other internal departments to ensure seamless service execution. Requires experience with CNC machinery, PLC systems, ERP systems, and a strong focus on OSHA/workplace safety. Opportunity to lead, develop, and grow a service organization; base salary 120k-140k/year with bonus and benefits. HEALTH, DENTAL, VISION INSURANCE; PTO; INDALL.
Required Qualifications
- 7+ years of service operations, field service management, or technical service leadership experience
- Strong mechanical and/or electrical troubleshooting background
- Experience supporting, servicing, or managing service operations for CNC machinery, industrial equipment, machine tools, manufacturing equipment
- Familiarity with PLC systems and troubleshooting
- Experience utilizing ERP systems for service operations, work order management, scheduling, inventory control, or related functions
- Experience managing service scheduling, technician dispatch, work order processes, and resource allocation
- Proven experience leading, developing, and managing technical service teams
- Experience establishing and tracking KPIs, operational metrics, and service performance standards
- Strong customer service and customer relationship management experience
- Proficiency with Microsoft Office Suite
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