Director of Service Operations
Hybrid · New York City, New York, United States
New York City, New York, United StatesHybridFull TimeSenior LevelNot SpecifiedUnknown
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Unknown
Job Summary
Lead day-to-day service operations and field teams; manage scheduling, workflows, vendors, and subcontractors; oversee department financial performance and budgeting; maintain white-glove client service standards; help modernize systems, processes, and operational structure; build and strengthen recurring client relationships and service contracts.
Required Qualifications
- Leadership experience within luxury residential construction or service operations
- Strong understanding of NYC high-end residential clients and expectations
- Experience managing teams, budgets, and operational performance
- Polished communication and client-facing skills
- HVAC/service maintenance knowledge strongly preferred
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