Director of Sales
$175,000–$200,000 year
On-siteRancho Palos Verdes, California, United States
Job Summary
Lead the sales team to generate revenue from the high-end group market by managing segments, negotiating key accounts, and accelerating sales pace. Develop annual and monthly direct-sales action plans while analyzing industry trends to optimize productivity and establish dominant market positioning. Spearhead new group business through relationship building with industry influencers and leverage data analytics to drive strategy. Assist in establishing group sales goals, forecasting revenues, and managing budgets to realize projected results. Recruit and hire sales talent, coach the team to optimum performance, and participate in sales presentations and client meetings. Handle guest complaints, answer calls to convert inquiries into bookings, and interface with departments to ensure guest needs are met. Maintain client databases, attend industry shows, and support property tours to sustain a pattern of market share advantage.
Required Qualifications
- College graduate or equivalent industry experience
- Minimum 5 years of experience as the sales leader at a luxury resort
- Strategic thought leader with knowledge and expertise in hospitality sales and marketing
- Analytical and detail oriented
- Strong direct sales experience in business development of new and emerging markets that have the propensity to utilize luxury resorts
- Excellent communication skills, both written and verbal
- Extensive experience and/or knowledge of the contracting process and negotiations within a comparable environment
- Effective management of group distribution channels, both current and emerging
- Extensive working knowledge of relevant computer programs: Word, Excel, Salesforce, Adobe Illustrator & Power Point
- Goal oriented and ability to work collaboratively and independently to achieve objectives
- Strong Customer Service skills
- Ability to work under stressful conditions and balance multiple commitments simultaneously
- Strong customer service aptitude
- Understanding of budgetary and fiscal responsibility within the department
- Familiarity with all operational areas of the resort
Desired Qualifications
- Experience with Opera PMS and Agency360 preferred
- Opera working knowledge is preferred
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