Director of Rooms - Phu Quoc Marriott Resort & Spa
On-sitePhú Quốc, An Giang, Vietnam
Job Summary
Champion the brand's service vision by developing and implementing departmental strategies that align with Marriott's business goals. Monitor room rates, specials, and promotions while analyzing service issues to drive profitability and maximize financial performance. Manage revenue goals by reviewing financial statements, coaching the team on occupancy and rate management, and holding staff accountable for budgeted wages. Ensure exceptional customer service by addressing guest complaints, integrating feedback into action plans, and maintaining a visible presence to obtain product quality insights. Lead human resources activities including interviewing, hiring, conducting annual appraisals, and fostering an environment of fair treatment and continuous improvement through regular staff meetings.
Required Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
- 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.