Director of Rooms
On-sitePray, Montana, United States
Job Summary
Lead all aspects of the Resort's guest accommodations to ensure a seamless and exceptional guest experience, serving as a visible interface with guests while monitoring service feedback and driving continuous improvement. Manage front office operations, housekeeping, maintenance, security, and retail to maintain high standards of cleanliness, service, and operational efficiency. Own the guest relationship of VIP guests, ensuring personalized recognition, and lead in financial acumen by managing departmental budgets, labor forecasts, and reviewing operating expenses. Drive GSS scores to the highest level through proper vision, training, and hands-on leadership while collaborating with Sales, Marketing, and Revenue Management to maximize room revenue and profitability.
Required Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field strongly preferred
- A minimum of 5 years of progressive resort/hotel operations experience strongly preferred
- Exceptional multitasking and project management skills with an ability to meet tight deadlines and bring items to closure
- Proven track record in achieving financial targets, managing budgets, and implementing cost control measures without compromising on quality and service
- Effectively able to lead and inspire
- Strong financial and analytical acumen
- Possesses strong high-level stakeholder communication skills, engaging effectively with investors and executives
- Demonstrated clear verbal and written communication skills
- Able to apply working knowledge of systems such as Opera, Birchstreet, Hotel Effectiveness, and ProfitSword preferred
- Ability to work flexible schedules including weekends and holidays
- Able to walk or sit for long periods of time; able to flex, bend, stoop, reach on a frequent basis
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