Director of Rooms
On-sitePlaya del Carmen, Quintana Roo, Mexico
Job Summary
Lead the day-to-day operation of the Rooms Division, ensuring seamless execution across all guest-facing areas and maintaining a strong presence throughout the property as the operational partner to the General Manager. Champion exceptional, personalized guest experiences through visible leadership, drive service recovery via guest feedback, and protect product integrity through regular inspections and continuous improvement. Build and coach high-performing teams while fostering a culture of accountability and identifying future leaders within the division. Drive financial performance through effective labor management, productivity, and expense control, partnering with Commercial, Revenue Management, and Finance to optimize results. Ensure compliance with company standards, policies, and safety requirements while maintaining Auberge and property standards consistently.
Required Qualifications
- 5+ years of progressive hotel operations experience
- Full comprehension on operational issues and Forbes Standards and other ultra luxury standards
- Experience dealing with all levels including owners, corporate officers, support staff and all hotel employees
- Excellent overall communication skills
- The ability to work well in a team environment
- Experience leading teams
- Working knowledge of hospitality departments: Housekeeping, Guest Services, Engineering, Laundry, Residential Services
- Ability to work a flexible schedule, including weekends and holidays, according to department needs
- Outgoing and enthusiastic with a positive attitude
- Excellent written and verbal English communication skills, including in front of a group, with ability to communicate detailed instructions and hold the team accountable for results
- Strong interpersonal skills, with ability to work with people from a variety of backgrounds
- Self-motivated and results oriented
- Ability to read, analyze and interpret various reports (payroll, financial)
- Ability to perform job functions with attention to detail, speed, and accuracy
Desired Qualifications
- Local, Mexico area, US or European experience preferred
- Luxury hotel experience
- Bachelor's degree, Hospitality or Business Administration preferred or equivalent experience
- Demonstrated success in building brands and delivering results (ideally smaller independent brand)
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