Director of Rooms
On-site · Udaipur Udaipur, Rajasthan, India
Job Summary
Director of Rooms to lead the Rooms Division at a luxury property in Udaipur, overseeing Front Office, Housekeeping, Guest Services, and Fairmont Gold operations; develop and execute departmental strategies to enhance guest experiences, optimize performance, and support revenue growth; lead and mentor a high-performing team; manage budgets, forecasting, labor planning, and expenses; ensure brand standards, loyalty programs, and quality assurance metrics are consistently met; drive service excellence through guest feedback analysis and implement innovative solutions; collaborate with Food & Beverage, Spa, Recreation, Sales to create seamless guest experiences and participate in capital projects and technology implementations; maintain senior leadership communications with performance metrics and strategic recommendations.
Required Qualifications
- Minimum 5+ years of progressive leadership experience in a Rooms Division, Front Office Manager, or Executive Housekeeper role within a luxury hospitality environment
- Proven track record of successfully managing large teams and driving operational excellence in fast-paced, guest-centric environments
- Demonstrated experience with P&L responsibility, budget management, and financial forecasting
- Strong background in Front Office and Housekeeping operations, policies, procedures, and best practices
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