Director of Revenue Operations
On-siteRoswell, Georgia, United States
Roswell, Georgia, United StatesOn-siteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Optimize CRM (Salesforce) processes and manage sales resource technologies to ensure efficiency and effectiveness. Monitor key performance indicators, collaborate with sales leadership for accurate forecasting, and develop sales enablement programs to empower the team. Evaluate analytics platforms and manage large datasets to drive data-driven decision-making and identify trends for resource allocation. Manage ROI for sales activities and events while fostering cross-functional collaboration across sales, marketing, product, and finance teams to execute seamless go-to-market strategies.
Required Qualifications
- Bachelor's degree in Business Administration, Sales, Marketing, Data Science, or related discipline
- Minimum of 7+ years in revenue operations, sales operations, or a related field
- Proven track record in supporting growth in high-growth environments, particularly ed-tech or SaaS sectors
- Deep understanding of the sales process, from lead generation to closing deals
- Ability to provide feedback to enhance sales strategies and optimize sales funnel performance
- Experience in designing, implementing, and tracking sales KPIs and success metrics
- Focus on metrics like lead response time, cost per lead, customer acquisition cost, average sales time, sales cycle length, lead-to-opportunity ratio, pipeline dollar value, win rate, close rate, year 1 transaction value, customer lifetime value, forecast accuracy, and sales efficiency
- Admin-level proficiency in Salesforce
- Expert user of Excel
- Deep experience with analytics platforms (e.g. Hubspot and SalesLoft) and the ability to manage large datasets and translate them into actionable insights
- Excellent verbal and written communication skills
- Strong ability to collaborate effectively across departments and with senior stakeholders
- Proven ability to think strategically and execute detailed operational plans
- Highly proactive and self-driven, with a focus on continuous improvement and scalability
- Adaptable and comfortable working in a dynamic, evolving and fast-paced environment
- Results-oriented with a strong focus on achieving sales efficiency and effectiveness
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