Director of Revenue and Reservations
On-siteBaku, Baki, Azerbaijan
Job Summary
Manage daily operations of the Reservations Department to ensure consistent guest service, overseeing all revenue streams, inventory, and pricing strategies across branded web, third-party sites, and GDS. Optimize distribution channels, monitor comp set rates, and lead monthly forecasting and yearly budget processes while collaborating with DOSM and sales. Direct performance reviews, create incentive programs, and ensure SOP compliance for complimentary rooms and checklists. Schedule staff according to business demands, conduct regular audits of CRS and OTAs, and lead weekly revenue meetings. Maintain close relationships with supporting departments and ensure adherence to health and safety standards.
Required Qualifications
- Higher education (tourism and hotel management)
- Experience in the relevant position
- Opera PMS Software
- Opera Sales & Catering / Opera Sales Force Automation
- Property Manager Knowledge
- Microsoft Windows computer programs
- Excellent communication skills, both written and verbal
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Must possess professional telephone etiquette
- Excellent command of Azerbaijani, English, Russian language
- Strong team player who can work independently in a fast paced environment
- Dynamic, willing to learn
- Have good sales and presentation skills
- Ability to manage multiple tasks at the same time
- Strong analytical, organizational and creative thinking skills
Desired Qualifications
- Management experience would be an advantage
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