Director of Quality
On-siteGoleta, California, United States
Job Summary
Coach managers on Total Quality Management leadership styles and execute decisions to advance property goals. Direct quality efforts to address critical customer requirements by facilitating process improvement teams and developing systems for tracking guest satisfaction results. Train staff on problem-solving techniques, root cause analysis, and the use of quality tools while ensuring management practices align with brand standards. Review guest feedback with leadership to drive corrective actions and handle complaints directly. Conduct annual performance appraisals, solicit employee feedback, and ensure policies are administered fairly according to SOPs.
Required Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
- 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
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