Director of Product, Digital Guest Journey
$275,000–$350,000 year
On-siteNew York, United States
Job Summary
Own the product strategy and multi-year roadmap for the Digital Guest Journey, defining what gets built, what doesn't, and why. Proactively diagnose high-impact opportunities by synthesizing signals from customers, data, sales, and the competitive landscape. Maintain direct relationships with hotel operators and enterprise clients to shorten feedback loops and sharpen prioritization. Translate product decisions into business narratives connecting metrics to revenue, margin, and churn. Lead technical conversations with engineering and enterprise clients regarding system architecture and trade-offs. Drive execution and alignment across engineering, sales, customer success, and design around shared outcomes. This role operates at the intersection of strategy and execution for Canary Technologies, a Deloitte Technology Fast 500 company trusted by major hotel brands like Marriott and Wyndham.
Required Qualifications
- 10+ years of product management experience
- at least 2–3 years in a senior or director-level PM role at an enterprise SaaS company
- A track record of proactively identifying high-impact problems
- The ability to narrate a product decision in business terms
- Technical depth to explain how your product works under the hood
- Examples of driving cross-functional alignment without organizational authority
- staying personally accountable through launch, onboarding, and early adoption
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