Director of Product - Client Services Tech Enablement
$160,000–$185,000 year
RemoteUnited States
Job Summary
Own three flagship products: client workflow orchestration and automation, AI-powered anomaly detection, and the client portal delivering real-time SLA telemetry and self-service capabilities. Define operational excellence metrics including cycle time, quality rates, and automation coverage, instrumenting the platform to measure performance in real time. Partner with CS and Ops leaders to translate operational pain points into shipped product, prototyping AI features and writing specs that read like blueprints. Ship workflows directly when faster than waiting, ensuring architecture delivers promised outcomes. Lead product management teams and manage stakeholder relationships across engineering and executive audiences.
Required Qualifications
- 7+ years in product management
- Builder at heart: AI prototypes, writes specs that read like blueprints, and ships alongside the team rather than from a deck
- AI-native: fluent in modern gen AI (LLMs, agents, RAG, evals); has shipped AI-driven product features in production
- Deep experience building internal tools, workflow automation platforms, or B2B operations software
- Track record delivering automation, orchestration, and workflow consolidation projects with measurable impact on speed and quality
- Experience shipping customer-facing portals or self-service products in a B2B context
- Strong technical background; able to understand complex data workflows, API integrations, and AI/ML system design at the requirements level
- Experience working closely with Operations, Customer Success, or professional services teams
- Demonstrated ability to translate operational pain points into product strategy and roadmaps
- Excellent stakeholder management skills across Operations, Engineering, and executive audiences
- Data-driven approach to prioritization with focus on measurable business impact
- Experience hiring, developing, and leading product management teams
Desired Qualifications
- Familiarity with workflow orchestration platforms, integration platforms, or BPM tools
- Hands-on experience shipping AI-driven features such as anomaly detection, classification, agent workflows, or recommendation systems
- Understanding of data ingestion pipelines, ETL workflows, and operational telemetry
- Track record consolidating applications into unified platforms
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