Director of People, Entrance Solutions
$135–$145,000 year
On-siteCharlotte, North Carolina, United States
Job Summary
Establish a consistent, platform-wide eNPS cadence with visible action loops to drive year-over-year improvement and reduce regrettable attrition among senior field technicians. Lead the Miter HRIS/payroll rollout across all Entrance Solutions companies, owning payroll administration directly and training local HR admins to ensure zero missed cycles. Consolidate and administer benefits consistently across six partner companies while building a unified team with a common playbook for onboarding, employee relations, and compensation bands. Resolve ER issues through a documented, consistent process with no surprises reaching the Group CEO. Manage payroll, benefits, compliance, and employee relations for roughly 200 employees across fifteen branches, supported by hands-on payroll reconciliation and benefits auditing.
Required Qualifications
- 7+ years in HR
- 3+ years in trades, field services, construction, or another blue-collar, multi-site environment
- Hands-on payroll and benefits administration experience
- Experience implementing or administering an HRIS/payroll platform (Miter, ADP, Paylocity, Paychex, or similar)
- Strong spreadsheet fluency: payroll reconciliation, benefits audits, and basic people dashboards (headcount, turnover, eNPS)
- Experience managing a small, distributed HR team, or ready to take one on
- Change management experience through an acquisition, rebrand, or leadership transition
- Track record building HR processes: onboarding, employee relations, and compensation bands
- Comfortable in a branch and fluent in field HR issues
- The go-to person technicians and admins trust with problems
- Builds growth paths for admins and technicians as a retention strategy
- Understands labor margin and how each department serves the P&L
- Reconciles payroll, audits benefits, and builds dashboards without analyst support
- A steady presence through acquisitions and organizational change
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