Director of Operations
HybridLondon, England, United Kingdom
Job Summary
Lead all operational functions through a single, integrated model covering service delivery, project delivery, and technical support. Own service quality, SLA performance, and customer satisfaction while driving step-change improvements in cost-to-serve, scalability, and efficiency through automation-first thinking and AI-led operating models. Provide executive oversight of the PMO and project delivery, ensure alignment with business strategy, and own operational budgets, resource planning, and margin performance. Serve as the senior escalation point for complex operational challenges and lead the continuous improvement agenda to embed sustainable change across the business. Join Wanstor, an award-winning Managed IT Service Provider with over 200 people supporting customers across the UK, to shape the operational engine of our AI-enabled growth model.
Required Qualifications
- Senior leadership experience in a managed services or IT consultancy environment
- A track record of redesigning service or operating models in a meaningful way — driven by automation-first thinking, cost-to-serve focus, and standardisation at scale
- Deep understanding of technical project lifecycles and transition to managed services
- Experience managing operational budgets and driving commercial performance
- Strong stakeholder management skills with experience influencing at C-suite level
- Demonstrated ability to lead, motivate, and scale high-performing teams
- Financially literate with a focus on profitability, resource forecasting, and contract alignment
- A genuine understanding of how AI and process automation can transform operational performance — and the experience to back it up
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