Director of Operations
On-siteImus, Calabarzon, Philippines
Job Summary
Director of Operations oversees a portfolio of campaigns and collaborates with Operations Managers, Team Leaders, and staff to drive client satisfaction. Responsible for overseeing and directing activities across programs, maintaining open lines of communication with all departments and senior management, staffing operations, providing training and coverage, ensuring excellent client service and problem resolution, developing individual and team goals, guiding managers to achieve objectives, and ensuring compliance with policies and procedures. Requires extensive BPO operations/management experience, strong client-relations and leadership abilities, and proficiency with Google Suite; must manage large teams (400–1,000 FTEs) and deliver targets.
Required Qualifications
- At least 10 years of experience in the related field preferably senior level with a large span specializing in BPO Operations and Management or equivalent
- Capable of building and maintaining client relationships
- Managed at least 400 - 1,000 FTEs
- strong computer skills especially in using Google Suite applications
- Proven track record of meeting and delivering targets
- Excellent communication skills, both verbal and written
- build productive business relationships with clients
- strong organizational, analytical and managerial skills
- professional, courteous, and resilient attitude
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.