Director of Operations/Support
On-site · Sarasota, Florida, United States
Job Summary
Directs and optimizes the organization’s operations and support functions, leading multiple teams to improve efficiency, reduce costs, and enhance service quality. Serves as a key liaison between executive leadership and operational staff, driving cross-functional collaboration with sales, product development, and customer service. Responsible for strategic planning, process standardization, KPI monitoring, budgets, vendor relationships, and compliance to support scalable business growth and superior customer experiences.
Required Qualifications
- Bachelor’s degree in Business Administration, Operations Management, or a related field
- At least 7 years of progressive experience in operations or support leadership roles
- Proven track record of managing large teams and complex operational processes
- Strong analytical and problem-solving skills with experience in data-driven decision making
- Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders
- Preferred Qualifications: MBA or related discipline
- Experience in technology or service industry focusing on customer support operations
- Familiarity with Lean, Six Sigma, or other process improvement methodologies
- Proficiency with operational software tools such as CRM, ERP, and workforce management systems
- Demonstrated success in leading digital transformation or automation initiatives within operations
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