Director of Operations
$140,000–$150,000 year
On-site · Seattle, Washington, United States
Job Summary
Direct the day-to-day and long-term operations of all rooms-related departments (front office, housekeeping, PBX, reservations, maintenance, and dock management) to ensure exceptional guest experiences and operational efficiency. Lead and coordinate with the General Manager and department heads to monitor occupancy, drive guest satisfaction, manage budgets, and ensure compliance with billing and credit control procedures. Oversee staff performance and development, conduct regular evaluations, and serve as Manager on Duty when required. Strong emphasis on leadership, budgeting, property-management-system proficiency, and cross-department collaboration to achieve property goals and maintain company standards.
Required Qualifications
- Minimum of 4 years of progressive experience in rooms operations management, preferably in hospitality
- Strong leadership and team management skills
- Proficiency in property management systems
- Proficiency in Microsoft Office Suite
- Excellent communication and interpersonal skills
- Experience in budget preparation and financial management
- Ability to work with department heads to coordinate services
- Ability to supervise and train staff
- Ability to monitor occupancy and optimize service
- Ability to handle guest complaints and resolve operational issues
- Knowledge of credit control procedures and billing accuracy
- Experience overseeing front office, housekeeping, reservations, maintenance, and related operations
- Ability to prepare and submit annual budgetary information
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