Director of Operations (Relocation Opportunity)
On-site · Athens, Attica, Greece
Athens, Attica, GreeceOn-siteFull TimeMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
As Director of Operations, you will oversee all facets of contact center operations including hiring, training, quality control, reporting, performance optimization, and partner services. The role requires driving best practices, staffing and training development, creating action plans for continuous growth and improvement, and ensuring Service Level Agreements are met. You will motivate teams, maintain a close auditing cadence, and collaborate with stakeholders across the organization.
Required Qualifications
- Post-secondary diploma or degree with a major in Business
- 7 - 9 years of experience in contact center leadership, including managing cross-functional teams
- 5 years of relevant experience in client relationship management
Desired Qualifications
- Experience in analyzing/influencing profit & loss statements and performing cost analysis
- Experience with maintaining and developing operational statistics, financial management information and results reporting
- Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments
- Excellent organizational and time management skills with the ability to work under tight deadlines
- The ability and motivation to meet program and internal business KPIs
- The ability to implement change and innovation throughout teams
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