Director of Operations
On-siteBoston, Massachusetts, United States
Job Summary
Oversee day-to-day operations for 5-7 restaurants by driving performance, setting goals, and ensuring in-store problem solving and process improvement. Train, coach, and support managers while recognizing and motivating teams to deliver Restaurant-level EBITDA and meet targeted flow-thru. Aggressively develop and maintain staffing levels for Restaurant General Managers and Assistant Managers, ensuring full management coverage and quality training. Execute highest standards of OSHA, local health, and safety codes to maintain a secure environment for employees and customers. Resolve chronic issues with GMs and identify trends to drive operational excellence across the market.
Required Qualifications
- Overall responsibility for overseeing the people, processes and operations of 5-7 restaurants in one area
- Ability to drive day-to-day operations of all restaurants in the market / area
- Ability to train, coach, and support managers
- Ability to plan and set goals
- Focus on in-store problem solving and process improvement
- Ability to set standards
- Ability to recognize and motivate Restaurant Managers, Assistant Managers, and Restaurant Teams
- Ability to provide leadership for each manager in the market to ensure customer satisfaction
- Ability to work with each RGM in the market to deliver Restaurant level EBITDA
- Ability to meet targeted flow-thru in each restaurant in market
- Ability to utilize available reports (e.g. exception reporting) to identify opportunities
- Ability to encourage a top-line orientation through operational focus
- Ability to ensure that correct operational procedures are followed at all times
- Ability to partner with each RGM in the market to build sales over last year's sales achievement
- Ability to coach and train RGMs, AMs and Shift supervisors for operational excellence
- Ability to support national training initiatives
- Ability to be involved in process for new employee orientation
- Ability to monitor training processes to ensure quality training of team members and managers
- Ability to aggressively develop and maintain RGM and AM staffing levels
- Ability to drive to full management staffing for each restaurant in market
- Commitment to selection process
- Ability to monitor restaurant-level staffing
- Ability to execute the highest standards of OSHA, local health and safety codes, and company safety and security policy
- Ability to create and maintain a safe environment for employees and customers
- Ability to exhibit ownership when working with GMs to resolve chronic R&M issues
- Ability to determine causes of excessive R&M
- Ability to gather R&M issues
- Ability to identify trends and take issues to Facility Leader
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